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the brief

Door County Coffee & Tea Co., a family-owned roastery in Wisconsin, partnered with Arctic Leaf to modernize their e-commerce store on BigCommerce. With a loyal customer base and seasonal spikes, they needed a site built for growth, supporting subscriptions, loyalty rewards, and scalable merchandising. Arctic Leaf stepped in to refine their UX, upgrade their tech stack, and support long-term performance gains across revenue, conversion, and customer loyalty.

65%

Revenue Growth on
Featured SKUs

performance highlights

  • +65% revenue growth on featured SKUs through email and merchandising coordination
  • +86.2% increase in total users across all channels
  • +10% lift in average revenue per user
  • Bounce rate improved by 18.5%, showing stronger landing page results
  • 250% increase in product views on key items

86.2%

Increase in
Total Users

key points of work

  • Redesigned UX/UI to reduce friction and support subscriptions
  • Integrated Yotpo for reviews, loyalty, and subscription management
  • Built cart logic for free shipping thresholds and smarter discounts
  • Created custom BigCommerce page builder widgets for no-code merchandising
  • Implemented upselling features and loyalty rewards in the cart
  • Monitored and improved site speed, accessibility, and checkout conditions
  • Rolled out analytics upgrades and ongoing UI performance audits

10%

Increase in Average
Revenue per User

how arctic leaf helped

We transformed Door County Coffee & Tea Co.’s BigCommerce store into a revenue engine by building smarter UX, stronger merchandising tools, and performance-focused features. The strategy supported growth, retention, and real business results.

Site UX and Subscription Optimization
Custom UX updates reduced friction and made subscriptions easier to manage. Cart logic upgrades helped avoid abandonment traps and increased average order value.

Loyalty, Reviews, and Merchandising Tools
Yotpo-powered reviews and loyalty programs strengthened customer retention. New BigCommerce page builder widgets gave their team full control over merchandise without code. Fast Simon search tools improved product discovery and lifted product views by 250%.

Performance and Platform Optimization
Ongoing site speed monitoring, checkout refinements, and smarter discount conditions helped reduce bounce rates by 18.5% and lift revenue per user by 10%. Loyalty features, upsells, and better analytics helped fuel continued growth.

18.5%

Improvement in
Bounce Rate

results

Arctic Leaf’s work helped Door County Coffee & Tea Co. grow stronger across the board: revenue, user acquisition, and customer loyalty. Featured products saw a 65% revenue lift, while site-wide user growth surged 86.2%. Conversion gains showed up in reduced bounce rates and higher average revenue per user. By reworking the tech foundation and fine-tuning performance, we helped the brand scale its online business while keeping their signature Midwest charm front and centre.

250%

Increase in Product
Views on Key Items

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