1. Overview

Department: Accounts

Job Title: Account Manager


Reports to: Production Director

Team: Account Managers do not manage any personnel directly but do manage Arctic Leaf client accounts and projects.

Traits:

• Effectively manage multiple tasks at a time, prioritizing where necessary and providing updates where relevant.
• Work effectively with various internal departments to understand their needs.
• Excellent interpersonal skills and ability to work effectively on a fast-paced team.
• Well organized with ability to multi-task, prioritize projects, work within short time frames, and meet deadlines.
• Self-starter and detailed oriented; able to work independently.
• Strong English written and verbal communication skills.
• Willing to wear many hats and have a sunny disposition
• Experience in using software applications from the Microsoft Office Suite (Word, Excel, PowerPoint, etc) and Google Drive Suite.
• Tech savvy, knows their way around Apple products.
• Writing and reviewing policies and procedures.
• Familiarity with budgeting and budget sheets.
• Willingness to travel occasionally (<5%).
• An excellent understanding of client care.
• The ability to work effectively with deadlines.
• Good motivational skills.
• Good organizational skills.
• Good administrative skills.
• Ability to work independently and as part of a team.
  Excellent attention to detail.

2. Roles & Duties

Account Management

• Communicating client priorities to other team members.
• Maintain Project documentation within internal systems.
• Create tasks to accommodate client requests and provide deliverables.
• Monitoring tasks and ensuring that task descriptions are filled out correctly as well as updated regularly.
• Following up with clients and team members to ensure that the project progresses.
• Managing projects and their deliverables.
• Maintain a wholistic knowledge of Arctic Leaf's platform support.
• Work with each production team to accomplish project deliverables.
• Maintain project timelines and keep stakeholders informed.
• Provide updates on each project's status internally and externally.
• Meet regularly internally and externally to keep all parties on the same page.

Billing

• Manage project budgets and keeping key stakeholders informed.
• Review time logged on projects each week to verify its billing status and accuracy.
• Preparing billing for clients at the end of each month.
• Discuss and resolve invoice disputes with clients, escalating as needed.
• Following up with overdue invoices and working to their resolution.

Design and develop scalable web and mobile applications, APIs, and custom integrations

1. Overview

Department: Accounts

Job Title: Account Manager


Reports to: Production Director

Team: Account Managers do not manage any personnel directly but do manage Arctic Leaf client accounts and projects.

Traits:

• Effectively manage multiple tasks at a time, prioritizing where necessary and providing updates where relevant.
• Work effectively with various internal departments to understand their needs.
• Excellent interpersonal skills and ability to work effectively on a fast-paced team.
• Well organized with ability to multi-task, prioritize projects, work within short time frames, and meet deadlines.
• Self-starter and detailed oriented; able to work independently.
• Strong English written and verbal communication skills.
• Willing to wear many hats and have a sunny disposition
• Experience in using software applications from the Microsoft Office Suite (Word, Excel, PowerPoint, etc) and Google Drive Suite.
• Tech savvy, knows their way around Apple products.
• Writing and reviewing policies and procedures.
• Familiarity with budgeting and budget sheets.
• Willingness to travel occasionally (<5%).
• An excellent understanding of client care.
• The ability to work effectively with deadlines.
• Good motivational skills.
• Good organizational skills.
• Good administrative skills.
• Ability to work independently and as part of a team.
  Excellent attention to detail.

2. Roles & Duties

Account Management

• Communicating client priorities to other team members.
• Maintain Project documentation within internal systems.
• Create tasks to accommodate client requests and provide deliverables.
• Monitoring tasks and ensuring that task descriptions are filled out correctly as well as updated regularly.
• Following up with clients and team members to ensure that the project progresses.
• Managing projects and their deliverables.
• Maintain a wholistic knowledge of Arctic Leaf's platform support.
• Work with each production team to accomplish project deliverables.
• Maintain project timelines and keep stakeholders informed.
• Provide updates on each project's status internally and externally.
• Meet regularly internally and externally to keep all parties on the same page.

Billing

• Manage project budgets and keeping key stakeholders informed.
• Review time logged on projects each week to verify its billing status and accuracy.
• Preparing billing for clients at the end of each month.
• Discuss and resolve invoice disputes with clients, escalating as needed.
• Following up with overdue invoices and working to their resolution.

Design and develop scalable web and mobile applications, APIs, and custom integrations